Diarybook reduces missed appointments, shortens waiting lists, and takes the administrative burden off your team — without replacing the systems you already have.
How it works
At its heart, Diarybook is an advanced messaging platform — automatically reaching patients by the right channel at exactly the right moment.
For organisations with existing systems, Diarybook integrates directly — adding intelligent, automated patient communication without disrupting what's already there.
For those who want the full experience, Diarybook's scheduling portal sits on top — giving clinical and administrative teams a complete appointment management system, built for the real complexity of healthcare.
The evidence
In the UK, 8 million appointments were missed in 2023–24 alone. The average NHS trust loses over £8.2 million per year — and behavioural messaging interventions have been shown to reduce missed appointments by up to 30% at minimal cost.
In Ireland, Department of Health research found that behaviourally informed SMS reminders reduced missed appointment rates by 13% — with the potential to save €11.6 million annually if adopted nationally. The HSE's own Outpatient DNA Strategy now mandates SMS reminders as standard practice.
Who we work with
Diarybook works for any organisation where appointments matter and missed ones cost — whether that's a large public hospital, a specialist outpatient service, or a private practice.
If you manage appointments in healthcare, Diarybook was built for you.
Get started
Join the healthcare organisations already using Diarybook. Getting started takes minutes — no lengthy onboarding, no disruption to your existing systems.
